GETTING AN ERROR MESSAGE WHEN USING SHOPPING CART

bbntcustoms — Sat, 20 Sep 2025 10:31:55 GMT

Hello everyone!

I was trying to create a link for buyers to purchase a flag football practice pack, but once the link was created with and without variations (sizes) it says "There was an error. Please try again" in red. I don't know what I'm doing wrong. Crazy thing is I have created an item for many customers to purchase merchandise, but have never run into this issue. Please help!

Re: GETTING AN ERROR MESSAGE WHEN USING SHOPPING CART

ryanwanner — Mon, 27 Jun 2022 03:40:58 GMT

Hello @bbntcustoms !

I have a couple of ideas that could be the problem here...

First, have you tried clearing the cache and history of your browser and/or tried a different browser? A lot of times when we do a lot of item/site manipulation the browser cookies don't keep up leading to random results like this.

Have you tried unpublishing and republishing your site? That'll force the site to re-sync your items.

Do you have a fulfillment method chosen for your practice pack?

If you're still seeing the problem after trying these troubleshooting tips, can you respond with your website address? We can take a look from a customer side and see if there's anything that looks odd.

thread GETTING AN ERROR MESSAGE WHEN USING SHOPPING CART in Payments Troubleshooting

GETTING AN ERROR MESSAGE WHEN USING SHOPPING CART

Re: GETTING AN ERROR MESSAGE WHEN USING SHOPPING CART