thread Re: Our Square device is disconnecting in between customers in Payments Troubleshooting

Our Square device is disconnecting in between customers

TheVR — Sat, 20 Sep 2025 10:31:20 GMT

We have to reconnect to the hardware in between each customer. It is making it very difficult to use and time consuming.

Re: Our Square device is disconnecting in between customers

Lovewell — Thu, 30 Jun 2022 15:35:10 GMT

We have totally had this happen to us. Most of the time we have to restart the POS. It mainly has been our customer display that would disconnect.

We were told that after it freezes and you reboot it, go to "more" on your home page on the POS and that will give you a drop down menu, in there select "troubleshooting" and then select "send diagnostic". That will give the Square team an understanding of what is happening, but may not fix the problem straight away!

Hope that helps!

Re: Our Square device is disconnecting in between customers

Donnie-M — Fri, 01 Jul 2022 12:23:28 GMT

@TheVR Which devices are you using? stand? contactless reader? and when does it disconnect, when payment is tried? Are you using bluetooth?