thread Re: Customer says they can only put 3 different items in cart? in Payments Troubleshooting

Customer says they can only put 3 different items in cart?

jellibakes — Sat, 20 Sep 2025 10:29:35 GMT

I can't find the setting that is limiting them. These are physical goods, and there is plenty of "stock." They said website is preventing them from adding more than 3 separate items.

I've looked everywhere for the setting causing this. We have not enabled "delivery/pickup" staggering, nor set maximum order for either.

Please help! Thanks!

Re: Customer says they can only put 3 different items in cart?

HC_Charlie — Fri, 08 Jul 2022 00:55:51 GMT

Hi @jellibakes thanks for your post. I'm sorry you're having trouble with this; if you post your website I'll go on and take a look myself. I'm not sure what may be limited your customer's cart.

Re: Customer says they can only put 3 different items in cart?

jellibakes — Fri, 08 Jul 2022 01:36:44 GMT

It's www.jellibakes.com, and it was a potential new customer that reported it. I tried myself and same thing happened...

I got: This order is limited to 3 items. Please remove items from your cart to continue placing your order.

I can't upload screenshot, but link to screenshot is here: https://share.getcloudapp.com/nOuXbBQv

Re: Customer says they can only put 3 different items in cart?

jellibakes — Fri, 08 Jul 2022 22:09:13 GMT

Any ideas?

Re: Customer says they can only put 3 different items in cart?

jellibakes — Mon, 11 Jul 2022 16:28:55 GMT

Still having this issue and I have looked through just about every menu I can look through and can't find a setting that limits this....

Re: Customer says they can only put 3 different items in cart?

Ellie_ — Mon, 11 Jul 2022 16:31:08 GMT

Hi there @jellibakes,

We appreciate your patience on this, we are going to look at your account and provide more information shortly! Is this all items on your site or only certain ones?

Re: Customer says they can only put 3 different items in cart?

jellibakes — Mon, 11 Jul 2022 16:33:55 GMT

I found it!

Fulfillment -> Pickup & Delivery -> Advanced Settings (top right).

I didn't see that Advanced Settings Button before! All Fixed!

Re: Customer says they can only put 3 different items in cart?

HC_Charlie — Mon, 11 Jul 2022 16:38:16 GMT

So glad you found this. I never knew these settings were here either. Must be to offer protections against fraudulent orders/deliveries.