thread Charger broke in Payments Troubleshooting

Charger broke

FranklinSprings — Sat, 20 Sep 2025 10:29:03 GMT

I have a point of sale square stand that takes an iPad. The iPad got taken out wrong and broke the charger. What do I do to fix it?

Re: Charger broke

DinaLRosenberg — Sun, 10 Jul 2022 15:45:05 GMT

if the charger port is broken to the iPad you may need to take it to Apple to get repaired or a local company that works on apple products.

Re: Charger broke

AndoverRobbCent — Mon, 24 Oct 2022 18:05:30 GMT

What did you end up doing to fix this issue? We have a brand new stand kit with and iPad and it appears that a piece broke off from the stand into the iPad. I don't know how it happened, we haven't even gone live with the system yet. The only reason we noticed was because it stopped charging when we were training the staff on it.

Re: Charger broke

JJ_ — Wed, 26 Oct 2022 15:59:46 GMT

I'm sorry to hear this happened to you. You will want to reach out to our support team @AndoverRobbCent. When you have a moment, please reach out directly by logging into your Square account and heading here