thread Re: Verify my identity in Payments Troubleshooting

Verify my identity

Mayberry1207 — Sat, 20 Sep 2025 10:28:35 GMT

When I click “verify identity” it reloads and goes right back to my dashboard. How do I fix this?

Re: Verify my identity

HC_Charlie — Tue, 12 Jul 2022 12:22:59 GMT

Hello @Mayberry1207 thanks for your post. When you say it goes back to your dashboard, what exactly are you viewing? Are you seeing a screen that looks like below, with your username in the upper right corner?

Re: Verify my identity

Mayberry1207 — Tue, 12 Jul 2022 17:59:08 GMT

No it’s the screen where it’s a to do list. I have 7 of 9 completed the two I need to complete are add and item , and verify identity to receive payments securely via square

Re: Verify my identity

Mayberry1207 — Tue, 12 Jul 2022 17:59:54 GMT

Re: Verify my identity

Arie — Thu, 14 Jul 2022 04:43:09 GMT

Thank you for these screenshots, @Mayberry1207. When you have a moment, can you try using a different device, or browser, and let us know how you go? I'll keep an eye out for your reply!

Re: Verify my identity

ryanwhelpley — Thu, 03 Nov 2022 22:14:10 GMT

Did you ever get this solved? I'm having the issue in chrome and safari

Re: Verify my identity

Arie — Sat, 05 Nov 2022 03:50:42 GMT

You can also verify this step in-app, @ryanwhelpley, if you're still stuck at the verification step. Please let us know how you go!