thread Re: The reader I received doesn't fit my phone. in Payments Troubleshooting

The reader I received doesn't fit my phone.

Linnyt7 — Sat, 20 Sep 2025 10:27:58 GMT

The reader i received doesn't fit my phone. I have a Samsung Galaxy A53 5G. My order number is US-025393343Transaction date:7/1/2022
7:53 AM PDT

Re: The reader I received doesn't fit my phone.

HC_Charlie — Thu, 14 Jul 2022 17:51:44 GMT

Hello @Linnyt7 thanks for your post. I'm sorry you are having trouble with your reader order. I think you'll need to contact support directly to address this issue and get a replacement.

Go to Square's support page.

Click “More”

Click "I don't see my issue"

Click "Call Support"

You can also go to squareup.com/shop to view of the hardware options for using your Square account.

Re: The reader I received doesn't fit my phone.

MayaP — Thu, 14 Jul 2022 17:59:35 GMT

Hi @Linnyt7,

Sorry you are having some compatibility issues!

Our readers with headset jack have the standard 3.5 mm headset plug and there aren’t variations in size.

But you can certainly try and use an adapter. Audio jack extenders or extension cables are not officially supported so we can’t guarantee compatibility, but some merchants have had success with the following:

iPhone/iPod AV Extension Cable
Card reader adapter
Sescom iAdapt iPhone/iPad TRRS Plug to TRRS Jack Adapter

Another solution you might be interested in is the Square contactless and chip card reader that accepts contactless (NFC) payments and chip cards. This reader pairs wirelessly with supported devices, so you don’t have to worry about extensions or adapters.

For more info, visit Square Shop.