thread Re: Can’t Clock in or Out in Payments Troubleshooting

Can’t Clock in or Out

Zillies — Sat, 20 Sep 2025 10:27:17 GMT

New user - After the system outage yesterday 7/15/2022, clock in/out is not working on my POS. I logged in with my email address, and only I, the owner, can clock in. The system no longer asks for my 4 digit passcode. I’ve tried rebooting. The system will prompt to clock in, but only for me. How do I fix this so my folks can track their time? As far as I can tell tracking is enabled.

Re: Can’t Clock in or Out

vinesandrushes — Sat, 16 Jul 2022 20:33:55 GMT

Go to Settings > Team Management > Track team member time. If it is already enabled, disable and re-enable it. I'd start there before calling support.

Re: Can’t Clock in or Out

MayaP — Sat, 16 Jul 2022 22:09:48 GMT

Hi @Zillies,

Sorry you are running into some issues.

Also lets make sure the passcode setting on the device is on.

More > Settings > Security > Passcodes

If the issue is continuing please contact Direct Support 1-855-700-6000. They can troubleshoot some more on their end, and file a ticket if needed.