thread Re: How can I control the emails that square sends to my customers? in Payments Troubleshooting

How can I control the emails that square sends to my customers?

ObscenicAtelier — Sat, 20 Sep 2025 10:25:53 GMT

How can I control the emails that square sends to my customers? When I mark an item as shipped Square is sending an email to my customers that I don't want it to.

Re: How can I control the emails that square sends to my customers?

Gold — Sat, 23 Jul 2022 15:44:50 GMT

HI, hopefully this Square Support page will help. Scroll down to Disable Order Notification Emails.

https://squareup.com/help/us/en/article/7455-configure-order-notification-preferences-in-square-online

Re: How can I control the emails that square sends to my customers?

ObscenicAtelier — Sat, 23 Jul 2022 16:02:55 GMT

Thanks Terri. But I don't wan't to turn off the notifications to me. I wan't turn off the shipping notification to the customer when I check the box in Square that it has shipped.. I communicate with my customers directly regarding shipment. And I checked the item shipped box on an old order and It sent an email to the customer and they thought another order had gone through. That's my problem.

Re: How can I control the emails that square sends to my customers?

frances_a — Tue, 26 Jul 2022 21:00:14 GMT

Hey @ObscenicAtelier

It's unfortunately not an option at the moment to "disable" the shipped notifications your customers receive when you mark an order as shipped.

You can always submit a feature request for this option to be added in our Square Online Ideate board: https://squ.re/Ideate

Our Product team has direct visibility of the requests posted there.

Thank you!

Re: How can I control the emails that square sends to my customers?

ObscenicAtelier — Tue, 26 Jul 2022 21:02:16 GMT

Thank you. I will do that.