thread Online checkout autofill address in Payments Troubleshooting

Online checkout autofill address

FirewoodProS — Sat, 20 Sep 2025 10:25:47 GMT

When ordering online, customers are prompted to the “autofill address”. That is confusing, for example because it does not understand PO Boxes.
I suspect I lose customers this way.

Customers can choose “enter manually”. I would MUCH prefer that this is the default. How can I make that happen?

Thank you,
Em Schermerhorn - https//www.firewoodprosizer.com

Re: Online checkout autofill address

JJ_ — Mon, 25 Jul 2022 18:33:42 GMT

Hey there @FirewoodProS

I completely understand your situation. This is something that our product team is aware of and they are working hard on finding a solution. Thank you for your feedback.

Re: Online checkout autofill address

FirewoodProS — Tue, 26 Jul 2022 02:21:19 GMT

In a blog from another country (could have been Australia) the developers team had made the manual entry the default form. Can we get that as well?