thread Re: What happened to my reports in Payments Troubleshooting

What happened to my reports

sweet_peach — Sat, 20 Sep 2025 10:25:42 GMT

I noticed about a week or two ago that the Square appointment app on my (Google Pixel) phone no longer shows the correct and updated daily/monthly reports. So just yesterday I tried signing out and signing back in, nothing. Today I uninstalled the app and now it doesn't show any reports! What has happened?! Has anyone else had this problem ?

Re: What happened to my reports

Stacelyn24 — Mon, 25 Jul 2022 21:38:41 GMT

I haven't had any issue seeing my reports on cell phone but I have an iphone. Contact Square Customer Support to report the issue to see if perhaps they are/having issues with the app working correctly on certain cell phones.

Hope this helps you a little 🙂

Re: What happened to my reports

sweet_peach — Tue, 26 Jul 2022 18:57:42 GMT

I've been using Square for 10+ years on an Android phone and have never had an issue such as this. And my prior experience with Squares customer service is not one to brag about.. but, I gave it another shot anyway. So I've already sent a few emails to CS and it's just a waiting game. But thank you for your reply, I really appreciate it!

Re: What happened to my reports

JJ_ — Fri, 29 Jul 2022 20:13:35 GMT

Hey there @sweet_peach Since you have already uninstalled the app and done your fair part of troubleshooting. The only thing I would recommend is testing from another device to confirm if it's a local issue to your Android device. I haven't seen any reports of this experience on Android devices.