thread Re: Inventory catalog export in Payments Troubleshooting

Inventory catalog export

jksmlyon — Sat, 20 Sep 2025 10:25:24 GMT

Is anyone having trouble exporting their inventory catalog today (7/26/22)? I'm trying to work with Support but it is not going very well so far:(

Re: Inventory catalog export

Anthem — Wed, 27 Jul 2022 21:07:37 GMT

No, sorry to be of no help. I did not have difficulty doing an export upon attempt.

Re: Inventory catalog export

RobynR — Wed, 27 Jul 2022 21:16:19 GMT

Hey @jksmlyon,

Sorry about your experience with Support; I want to welcome you to the Community.

What kind of trouble are you having exporting your inventory catalog? Are you receiving any error messages?

Please provide any screenshots so we can better assist.

I look forward to your reply.

Re: Inventory catalog export

jksmlyon — Wed, 27 Jul 2022 22:09:01 GMT

Our typical export file is about 10MB. My problem is that the export would start but no actual data would download. The download was only 4KB and I was unable to open it in Excel as Excel found a problem with some content in the file. I continued running the export and was able to get a files that were 1.1MB, 3.0MB, and 4.1MB. But, I couldn't open them because of the "problem with some content in the file". I continued running exports and finally was able to get and open the full export.

I'd love to understand why I had troubles running, downloading, and opening the export files:)

80 minutes of chatting with Square support lead nowhere:(

Re: Inventory catalog export

RobynR — Sun, 31 Jul 2022 12:22:40 GMT

Hey @jksmlyon,

Thanks for your detailed response. I want to make sure we are on the same page. Which report(s) are you trying to export? Are you exporting from your Square Dashboard on your computer or phone?