thread Convenience fee not showing in mobile location devices in Payments Troubleshooting

Convenience fee not showing in mobile location devices

scasamira — Sat, 20 Sep 2025 10:23:53 GMT

We have several mobile locations where employees use either a smart phone or tablet. I recently added a convenience fee for all locations. But the convenience fee is not showing up on any employee devices. It is showing up on my cell phone regardless of what location I am logged into.

How do I get the convenience fee to load into the other devices.

Re: Convenience fee not showing in mobile location devices

JJ_ — Fri, 05 Aug 2022 22:08:18 GMT

I was investigating this and this looks like a possible bug @scasamira. Because this is happening to all your employees, I will suggest you reach out to our support team so they can take a closer look at this. You can give them a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.