thread Product Photos Erased/Reverted in Payments Troubleshooting

Product Photos Erased/Reverted

barkshopbakery — Sat, 20 Sep 2025 10:22:44 GMT

Did anyone else's entire online library of products all revert to the second uploaded image and delete the original primary product photo?

Re: Product Photos Erased/Reverted

lenjobakes — Thu, 11 Aug 2022 10:05:46 GMT

Hey @barkshopbakery!

You know...I have been noticing that some of the items for which I had multiple photos had changed, but since it didn't happen with all of them I assumed it was a little glitch.

However, if it's happening to someone else then it might be a bug that the team doesn't know about yet.

@JJ_ - have you encountered anyone else with this issue? Is there a way to check if this is a bug?

Re: Product Photos Erased/Reverted

MayaP — Sat, 13 Aug 2022 19:47:06 GMT

Hello @barkshopbakery & @lenjobakes,

Oh geez! This definitely sounds like a pain. I am happy to look more into this.

I would like to confirm some things:

1) Are the items missing the primary photo only on the Square Online side? Or is it also on the primary Item Library?

2) And this happened all at once with any changes, the photos were missing?

Re: Product Photos Erased/Reverted

lenjobakes — Tue, 16 Aug 2022 04:03:08 GMT

Hi @MayaP!

Apparently @doc_choc has already alerted the team to this bug! @barkshopbakery - hopefully this means that a fix will be on the way soon! (Apparently it happens when a change is made on the POS?)

Anyhow - we'll hopefully see an end to the bug quite soon. 🙂

Re: Product Photos Erased/Reverted

MayaP — Wed, 17 Aug 2022 12:40:46 GMT

Good Morning @lenjobakes,

Thank you for letting me know! I am hoping this gets resolved soon too. If you run into any trouble moving forward, don’t hesitate to reach out. I’m happy to help.