thread Re: Forms not sending submissions to email in Payments Troubleshooting

Forms not sending submissions to email

jsuttie — Sat, 20 Sep 2025 10:20:40 GMT

So, when I hit submit using a form on my website, it doesn't send anything to my email. It does show up in form submissions, though. I've found an article at:

Add a Contact Form to Your Square Online Site | Square Support Center - US (squareup.com)

It tells me to check the email I'm sending it to. I've tried 2 different email addresses under form settings > Email notifications. I've also checked the spam folder for the submissions. No go.

Anyone have any thoughts?

Re: Forms not sending submissions to email

HC_Charlie — Wed, 24 Aug 2022 04:11:51 GMT

Hello @jsuttie thanks for your post. I'm sorry you're having trouble with your form submission. If you have your email in that setting, it should work. They only suggestion I can make is to make sure you are Publishing your website after adding the email or making any changes to your website. Have you been able to try another web browser? It may be a browser issue...and not a setting issue.

Re: Forms not sending submissions to email

jsuttie — Wed, 24 Aug 2022 05:01:51 GMT

Thanks for replying.

I've published many a time and have tried edge, firefox and chrome.

Re: Forms not sending submissions to email

jsuttie — Thu, 25 Aug 2022 03:15:49 GMT

Okay, so maybe the changes just needed time to work. All of my tests came rushing into my inbox this afternoon.