Can't see active marketing campaign analytics?

rustynailwinery — Sat, 20 Sep 2025 10:19:00 GMT

Hello! I am having an odd issue I haven't encountered before. Every month, I pull analytic data from my marketing campaigns. At the moment, we have two active automated text campaigns and four active automated email campaigns. For some reason, when I go to look at the statistics for them this month, I cannot see the campaigns. On my Marketing Overview page, it still states I have four and two active campaigns, as shown in this photo:

But they do not show up in my list of campaigns I can pull analytics. When I click in to look at my email campaigns, it shows a few drafts and several completed campaigns, but does not display my automated ones that are currently running.

Additionally, if I adjust the filters for campaigns to only show "active" campaigns, it says I have none.

Any thoughts? What's going on and how can I access my active campaigns?

Re: Can't see active marketing campaign analytics?

HC_Charlie — Mon, 05 Sep 2022 00:44:58 GMT

Hello @rustynailwinery thanks for your post. Can you see them if you go to your "Automations" tab? I think the automated campaigns are listed under this tab rather than the campaign tab.

Re: Can't see active marketing campaign analytics?

rustynailwinery — Tue, 06 Sep 2022 18:58:52 GMT

Yep you were right! Thanks for the easy answer. 🤦🏼‍♀️

thread Re: Can't see active marketing campaign analytics? in Payments Troubleshooting

Can't see active marketing campaign analytics?

Re: Can't see active marketing campaign analytics?

Re: Can't see active marketing campaign analytics?