thread Re: Not receiving verification email in Payments Troubleshooting

Not receiving verification email

bigmikemovingny — Sat, 20 Sep 2025 10:17:19 GMT

I am trying to update my debit card for instant transfers but the verification email is not coming through to me after hundreds of clicks. This is very frustrating

Re: Not receiving verification email

Gold — Wed, 14 Sep 2022 12:43:13 GMT

HI, by any chance did you change the original business email recently?

If so, on Square's dashboard, the original signup email is still active even though you have changed it every place you can access.

You can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Not receiving verification email

bigmikemovingny — Wed, 14 Sep 2022 12:46:04 GMT

I did change it but it’s not going through to the original email either - im on east coast so wont be open till 9am for me - thanks for your quick response much appreciated