thread Re: Not-Available in Payments Troubleshooting

Item Not-Available

RMAAZ — Sat, 20 Sep 2025 10:16:39 GMT

When people are checking out on my site the item says "non-available" in the blue box where there is usually the price, I have never had this happen before, how do I fix it?

Non-Affiliate Program Fee | The Arizona Chapter of RMA (square.site)

Re: Not-Available

Lovewell — Thu, 15 Sep 2022 22:54:47 GMT

@RMAAZ You'll need to go to your online store and find the item that people are saying says its not available. Click the item and you should see 3 options (Visisble- Hidden- Unavailable) Make sure the visible option is selected. And save!

Hope this helps!

Re: Not-Available

AllTheWatts — Thu, 08 Dec 2022 16:32:31 GMT

I have this same issue. The item for purchase on my store just randomly will say "Not Available" on the button that normally says "Add To Cart". The item is listed as Visible and always has. Sometimes you can refresh the browser and then the Not Available is removed. But sometimes it takes time for Add To Cart to be available. It's frustrating. There is no telling if I have lost sales because of this. I'd love to know how to permanently fix this problem.

Re: Not-Available

BernadetteA — Sun, 11 Dec 2022 03:14:26 GMT

Sorry to hear about the frustrating experience, @AllTheWatts

Can you post a link to the item in question so we can take a look at the live site?

Re: Not-Available

Eddahome — Mon, 02 Jan 2023 21:17:39 GMT

hello sorry for the trouble, but I would like to know whether or not you solved the problem. because to me from the same error. the article is marked as visible, but when I enter on the site tells me not available. I don’t understand how to fix it all if someone kindly help me because I don’t hide anymore, I tried in all ways.

Re: Not-Available

jsnee — Tue, 03 Jan 2023 19:43:02 GMT

https://mtama.square.site/product/10-x-20-booth/13?cp=true&sa=false&sbp=false&q=false&category_id=3

I have the same problem. This is VERY FRUSTRATING.

Re: Not-Available

MayaP — Fri, 06 Jan 2023 13:09:48 GMT

Hello @jsnee, is the issue happening with the link you provided above? I just clicked it and had no issues, I added a few other items, and the same thing, I didn't run into a problem and was able to add to checkout.

Re: Not-Available

MayaP — Fri, 06 Jan 2023 13:11:24 GMT

Hey there @Eddahome, can you please provide the link to your website so I can investigate this further? Thank you!

Re: Not-Available

esqdpm — Sat, 28 Jan 2023 22:00:10 GMT

https://grossmandvd.square.site/product/ypt-godspell-syosset-2022/170

I am have the same issue. Please try this link

Re: Not-Available

Kassi_ — Mon, 30 Jan 2023 20:48:55 GMT

Welcome to the Community, @esqdpm -

Were you able to try the steps @Lovewell mentioned in your Online Store Dashboard? Also, double check there is currently a stock for the item too.

Please let me know if these don't do the trick. I am happy to circle back!

Re: Not-Available

thurley7 — Sun, 26 Feb 2023 15:44:29 GMT

I'm having this same issue and none of the above helps because I can have two transactions without issue, and then a customer will message me with "the item is showing unavailable". I will make no changes (because I was not available) and then another customer order would come in. WHY? I am losing sales and giving customers a poor experience.

Re: Not-Available

Laurie_ — Tue, 28 Feb 2023 05:09:42 GMT

Hey there @thurley7,

That sounds understandably frustrating - I'm sorry to hear you're running into this issue on your site!

We can do our best to take a look at this with you via the Seller Community, however, if you're wanting to resolve this quickly, I would suggest reaching out directly to our Support Team and speaking with a Square Online specialist who can take a look at your item settings in real-time.

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday.

Otherwise, if you could provide a link to the item that is exhibiting this behaviour on your site, we'd be happy to take a look at this on our end.

Re: Not-Available

RowNJ — Sun, 05 Mar 2023 03:14:19 GMT

I have the same problem. Inventory, marked as visible and all items come up as not available.

row-new-jersey.square.site

Re: Not-Available

Kassi_ — Mon, 06 Mar 2023 21:56:20 GMT

Welcome to the Community, @RowNJ -

Do you have stock added to those items that aren't showing on your site?

This could cause issues for your customers to be able to see them. Also, do you have the items synced to your Dashboard Item Library too?

I will keep an eye out for your reply👀.

Re: Not-Available

DCA_TX — Sun, 19 Mar 2023 20:53:05 GMT

I am having this EXACT same same problem on our square site. Customers see Not Available or NaN on our items.

Please help me fix this problem. Our items are saved as "visible." I am unsure as to why this is happening.

Re: Not-Available

JJ_ — Wed, 22 Mar 2023 03:57:57 GMT

Hello, @DCA_TX, and welcome to the Seller Community

I would love to take a closer look at this situation. Can you please share a link to your website and an example of an item showing as "Not Available" or "NaN"?

Re: Not-Available

drawbridge — Wed, 29 Mar 2023 01:04:32 GMT

Same issue here: https://drawbridgeskids.square.site/product/notecards/1

inventory for this product is available, VISIBLE is selected. The other product in this store is indeed out of stock, but not this one. Thanks for your help!

Re: Not-Available

dvndznapparel — Wed, 29 Mar 2023 22:57:36 GMT

In order for items to show as available so they can be added to your customers cart, three criteria must be met:

1. The item must be in stock, so stock needs to be set to at least 1. Once stock is depleted, the item will show as "Not Available", so make sure this is not the case, unless the item really is out of stock.

2. The visibility of the item must be set to "Visible". Make sure you didn't click "Hidden" or "Unavailable" by accident.

3. The fulfillment method must be specified for the product. If some of your products use different fulfillment methods, you'll want to make sure the correct fulfillment method is selected for each product. If all of your products use the same fulfillment method, make sure you set that method up across the entirety of your store.

Re: Not-Available

Isvitia — Thu, 30 Mar 2023 00:54:37 GMT

#3 Solved the same issue I was having! Gaaah! So many frustrating days to figure this out!

Re: Not-Available

Nice_train — Wed, 03 May 2023 14:31:44 GMT

Should the stock be set to some arbitrary number if I use a print-on-demand service? I use printful, so I never have physical items “in stock”.