thread Re: Can't delete variation of an item on the iPad. in Payments Troubleshooting

Can't delete variation of an item on the iPad.

cbm — Sat, 20 Sep 2025 10:16:12 GMT

For some reason, when I go to delete a variation on the iPad via the app it won't. I am able to click the variation and then select remove variation. It then turns red and says Confirm remove variation. After that it goes back to saying remove variation but, it will not delete.

I have updated for pos to the latest version.

Re: Can't delete variation of an item on the iPad.

JJ_ — Mon, 19 Sep 2022 15:36:44 GMT

Hey there @cbm

While looking into this I was able to test and reproduce this behavior on my iPhone as well. Has this happened to any other of your devices? This would help our product team get to the bottom of this quicker.

Thank you for flagging this.

Re: Can't delete variation of an item on the iPad.

cbm — Mon, 19 Sep 2022 16:50:16 GMT

No, It only happens on my iPad. I am able to delete them from my android based phone.

Re: Can't delete variation of an item on the iPad.

JJ_ — Mon, 19 Sep 2022 16:52:14 GMT

Thank you for the quick follow-up. I've gone ahead and escalated a case directly to the team that handles these situations, so someone can take a look. I will be back with any updates @cbm

Re: Can't delete variation of an item on the iPad.

cbm — Sun, 09 Oct 2022 15:29:28 GMT

Sorry, I just noticed this is still happening.

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Re: Can't delete variation of an item on the iPad.

JJ_ — Wed, 12 Oct 2022 20:36:23 GMT

I have elevated this to our engineers @cbm, here is your case number 75213162. They were initially unable to reproduce the problems so, I will need to recommend you call our support team so they can troubleshoot this in real time. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.