thread my square terminal is not responding to touch on anything in Payments Troubleshooting

my square terminal is not responding to touch on anything

Dena — Sat, 20 Sep 2025 10:13:12 GMT

This morning, one of my employees was trying to check out a customer. The square terminal touch screen is not responding - to anything! It does not respond to anything but the on/off button on the side of the terminal.

What's up with this? Does this mean it bit the dust and I have to buy a new one?

Dena

Re: my square terminal is not responding to touch on anything

RobynR — Sun, 09 Oct 2022 23:21:24 GMT

Hey @Dena,

Sorry trouble has brought you to the Community.

Can you please reply to this thread with a screenshot or video of what you see on the Terminal?

I look forward to your reply.

Re: my square terminal is not responding to touch on anything

Dena — Tue, 11 Oct 2022 00:07:04 GMT

I disconnected it a couple of days ago, the screen had the normal library screen up so we could check out.

The problem was, when we tried to enter dollars, or change screen, it was frozen.

Sorry, can't figure out how to send you pic, but there was nothing out of ordinary.

After it sat on the counter for a day, it suddenly started working again.

Dena

Re: my square terminal is not responding to touch on anything

Arie — Tue, 11 Oct 2022 02:39:15 GMT

Glad to hear your Square Terminal is working again now, @Dena! If this happens again, it's a good idea to give your device a reset. Here's how:

1. On your Terminal, tap ≡ More.

2. Go to Settings > Hardware.

3. Tap General > About Terminal.

4. Scroll down to Factory Reset > Confirm Factory Reset.

5. Tap Reset one last time. A countdown will begin and your terminal will reset. Keep in mind you will need to connect the terminal to the internet again once it restarts, and sign into your account.

If the touchscreen is unresponsive, hold down the power button for 30 seconds, or until you see a black screen with a countdown timer. Keep holding down the power button on that timer goes to ‘0’ and the screen says you can release the power button.

Please let us know how you go!

Re: my square terminal is not responding to touch on anything

Dena — Tue, 11 Oct 2022 03:11:01 GMT

thank you, that will help alot. I appreciate the quick response.

Dena