Donate button disappears in Online Checkout

HFHJC — Sat, 20 Sep 2025 10:12:51 GMT

We use the 'Online Checkout' feature to create a link to accept donations for our non-profit organization. The link to 'online checkout' is accessed from our website. The link works to take users to the donation screen, with a 'donate' button at the bottom of the screen. When a user enters their contact phone number and confirms their identify, the 'donate' button no longer appears on the screen. Entering valid credit card information still does not make the 'donate' button appear. There is no way to complete the donation transaction.

Anyone have a cause / solution?

Re: Donate button disappears in Online Checkout

RobynR — Tue, 11 Oct 2022 23:07:06 GMT

Hey @HFHJC,

Welcome to the Community. It's always nice to see a new face.

Can you please provide your link so I can take a look into this? If you have any screenshots feel free to attach them as well.

I look forward to your reply.

thread Re: Donate button disappears in Online Checkout in Payments Troubleshooting

Donate button disappears in Online Checkout

Re: Donate button disappears in Online Checkout