thread URGENT! I need help accessing my main website - Reset Email link is not working in Payments Troubleshooting

URGENT! I need help accessing my main website - Reset Email link is not working

MarsilioCM — Sat, 20 Sep 2025 10:11:53 GMT

Hello,

I am the marketing manager for centerforadvancedwellness.com. Our website's pro account got deactivated due to a card issue. I am trying to log in to fix the situation but Weebly is saying my password is incorrect.

The "reset password" link is not working. Its saying an email was sent but I am not receiving anything,

I would really appreciate if someone could assist me. I have tried to call support but I cannot access my account to get my pin. I had to create this account to try and get some assistance.

Thank you.

Re: URGENT! I need help accessing my main website - Reset Email link is not working

JJ_ — Wed, 12 Oct 2022 21:29:26 GMT

Thank you for reaching out @MarsilioCM we have refreshed your account communication settings. Can you try requesting the password reset once again?

Re: URGENT! I need help accessing my main website - Reset Email link is not working

MarsilioCM — Wed, 12 Oct 2022 21:35:01 GMT

Hello,

Thank you for your response. I tried the password reset button again and still have not received an email.

The email on file should start with marsiliocm@

Re: URGENT! I need help accessing my main website - Reset Email link is not working

JJ_ — Wed, 12 Oct 2022 21:57:10 GMT

Can you try login in or requesting the password reset once again @MarsilioCM

Re: URGENT! I need help accessing my main website - Reset Email link is not working

MarsilioCM — Wed, 12 Oct 2022 21:58:40 GMT

Hello,

I just received the reset email and I was able to regain access to the account. Thank you very much for taking the time to assist me today.