thread Re: 404 error and website gone in Payments Troubleshooting

404 error and website gone

aliza — Sat, 20 Sep 2025 10:06:01 GMT

My website has suddenly disappeared from my weebly account. -A customer clicking my site notified me it was giving them a 404 error and sure enough I went to investigate and it's showing a 404 on all pages . Logging into weebly, my website is gone! I synced to square a few months ago when prompted, had no issues continuing to sell with my store and 20+ items on weebly site. Checked my go daddy domain and all is working / operational there. Please help restore my website alizaandhermonsters.com

Re: 404 error and website gone

Gold — Fri, 11 Nov 2022 12:06:46 GMT

HI, this is the seller to seller community board with no Square Support except for Moderators.

You can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: 404 error and website gone

BernadetteA — Fri, 11 Nov 2022 18:57:31 GMT

Just hopping in to add that I see your site is loading properly now. 🎉

It looks like you have 2 sites in your account, @aliza 🧐 Did you use the dropdown on the main dashboard (upper left corner) to switch to the correct site?

P.S. Welcome to the Seller Community! (and extra big thanks to @Gold for providing detailed instructions for reaching support. 😊 We're not always able to reply right away, and this information is super helpful for Sellers!)