thread Re: Names missing from invoices on dashboard in Payments Troubleshooting

Names missing from invoices on dashboard

Back-Achers — Sat, 20 Sep 2025 10:05:22 GMT

Yesterday, my dashboard started showing up like this when I go to my invoices. I tried clearing my cache, cookies, restarting, etc. If I click the 3 dots to the far right, I can open each invoice and see who they are for but it would be nice if the names still showed up here so I don't have to try to remember who is who. Any suggestions on a setting I may need to change to see the names again? Thank you.

Re: Names missing from invoices on dashboard

evalinotti — Mon, 14 Nov 2022 14:26:54 GMT

Same here. Have you heard back from a service rep?

Re: Names missing from invoices on dashboard

Kassi_ — Mon, 14 Nov 2022 15:47:03 GMT

Hey there, @Back-Achers & @evalinotti -

Welcome to the Community!

There is a current issue that is affecting how Invoices is displaying on seller Dashboard's at the moment. Our engineers are working to get it resolved ASAP.

You can keep up to date on the current status by viewing: https://www.issquareup.com/. We will provide updates there when possible.

Thank you!

Re: Names missing from invoices on dashboard

eclecticsgaller — Mon, 14 Nov 2022 19:35:09 GMT

With a different issue on the Dashboard (viewing transactions for the day) all of the sort and export buttons became hidden by the screen size. Although on my own laptop I had no scroll bar at telling me there was more on the screen to find, I had to bump my screen down to 80% to see everything. Is it possible that the form thinks the names don't fit and is truncating to dots instead of displaying them? Would changing your screen size make a difference? Just a thought...we don't use that function (invoices?) in our little gallery, so I can't check it myself. Good luck...it seems like there are plenty of bugs to keep these guys busy right now.