thread Re: Is anyone getting transaction emails? I'm not and haven't been all weekend. what's up? in Payments Troubleshooting

Is anyone getting transaction emails? I'm not and haven't been all weekend. what's up?

McChristmas — Sat, 20 Sep 2025 10:05:13 GMT

I am not getting any confirmation emails for my sales, like before. has the system changed, and I wasn't notified? these are critical to know if something went through. I don't have names, or anything. have to go to the transactions to see each one, and not let the email come through like normal. If this is something new, I don't like it, and may have to switch companies. NOT COOL>

Re: Is anyone getting transaction emails? I'm not and haven't been all weekend. what's up?

McChristmas — Sun, 13 Nov 2022 15:51:19 GMT

I forgot. the company needs to have a way to contact them on weekends, since so many of us do a lot of business on weekends, particularly this time of year. we have 3 big shows left and not getting those emails and not letting us talk to someone before the weekend is over is critical. Very upset this is happening.

Re: Is anyone getting transaction emails? I'm not and haven't been all weekend. what's up?

Arie — Tue, 15 Nov 2022 04:57:14 GMT

Hi @McChristmas,

Thanks for writing in and sorry to hear about the trouble! You can check out your email notifications settings via your Dashboard here.

You might also want to whitelist our email address noreply@messaging.squareup.com as some email providers may filter out our emails. Please let us know how you go!