thread Re: Cost of Goods Report not Working in Payments Troubleshooting

Cost of Goods Report not Working

holyoke_concess — Sat, 20 Sep 2025 10:04:19 GMT

I have included the cost on all my inventory items. However, when I print out the COGS report, the costs are not reporting....it is showing amount sold as total profit with no costs for the products. I can't figure it out.

Re: Cost of Goods Report not Working

Arie — Sat, 19 Nov 2022 01:25:29 GMT

Heya @holyoke_concess,

I noticed it's your first post, welcome to our community 👋

While we're not able to look into your account to see how you've set up your items, and reports, I'd love to take a closer look. Can you include a screenshot of your items, and the report you've run? I'll keep an eye out for your response.

Re: Cost of Goods Report not Working

JTPets — Sun, 20 Nov 2022 20:18:12 GMT

Do you have square for retail? because as far as I know vanilla square doesn't support COG's

Re: Cost of Goods Report not Working

holyoke_concess — Mon, 21 Nov 2022 02:14:33 GMT

Hi, yes I have Square for Retail. I paid the $60 monthly fee just to get this report.

Re: Cost of Goods Report not Working

Laurie_ — Mon, 21 Nov 2022 05:19:10 GMT

Hi there, @holyoke_concess, I'm just jumping in here for @Arie while they're out of the office!

What you've described sounds as if there may still be some missing unit costs. You can apply filters on your stock History log to view stock intake with an associated unit cost, without a unit cost, or all historical adjustments.

If you do need to update any missing unit costs, follow these steps. Once you've ensured all unit costs have been accounted for, you should have no issues generating a COGS report.

Failing this, we suggest reaching out directly to our Square Support team for further troubleshooting.

You can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday.

Re: Cost of Goods Report not Working

holyoke_concess — Tue, 22 Nov 2022 03:07:36 GMT

Laurie, all items have a unit cost but we are not tracking inventory. The cost was just added for each item instead. Do we have to receive product in to get it to work?

Re: Cost of Goods Report not Working

holyoke_concess — Tue, 22 Nov 2022 03:14:57 GMT

I just noticed that one item was showing the COGS, and it is the only one that is tracking inventory as I forgot to mark it as "not tracking". So apparently that's the problem. I assume I will have to track items then?

In addition, I would like this report to be automatically emailed like the sales report is. Is this a possibility? Thank you Laurie.

Re: Cost of Goods Report not Working

Arie — Tue, 22 Nov 2022 03:40:16 GMT

Yes, you'll have to track all items in order for them to populate in your COGS report, @holyoke_concess, as inventory tracking is directly linked to this report.

At this time, you'll have to run this report manually via your Dashboard. I can see how useful it would be to have this report run automatically and emailed to you. You can suggest this as a feature request here.

Re: Cost of Goods Report not Working

holyoke_concess — Tue, 22 Nov 2022 03:41:30 GMT

Thank you for your help. I will make this suggestion.