thread Re: Setup of Sales Tax in Payments Troubleshooting

Setup of Sales Tax

Chelles2850 — Sat, 20 Sep 2025 10:02:49 GMT

I have setup my online sales tax, but when I do a test purchase to see if the tax is calculates it doesn't, what am I doing wrong?

Thanks in advance for any help!

Re: Setup of Sales Tax

sayra — Mon, 28 Nov 2022 17:56:39 GMT

Hello, @Chelles2850- Welcome to the Seller Community!

Please take a look at How the Automatic Tax Calculator Works here. We also recommend giving our Support Team a call to dig a little more into your sales tax settings and provide additional troubleshooting steps.

Thank you.

Re: Setup of Sales Tax

MichLock — Tue, 29 Nov 2022 06:14:40 GMT

Hello Sayra,

I did a test purchase as I'm in NJ, and it works because as the buyer I'm in the state of NJ that the tax is calculated,

but it doesn't if the buyer is purchasing from another state, it shows zero tax.

Is there a way to setup tax regardless what state you are purchasing from?

Thanks!

Re: Setup of Sales Tax

MichLock — Tue, 29 Nov 2022 06:19:10 GMT

I have read the section of the How the Automatic Tax Calculator Work, now I understand, if no location presence in other states it will not charge taxes only in the state that I'm in. Thanks for your help!