thread Re: This card is invalid message in Payments Troubleshooting

This card is invalid message

misslinna — Sat, 20 Sep 2025 10:02:45 GMT

My customer is trying to order from my website that was created with Weebly. She has tried multiple payment methods and devices and get the following message: 'This card is invalid. Please use another method or try again." Anybody got a fix for this? Thanks!

Re: This card is invalid message

Gold — Sun, 27 Nov 2022 15:15:46 GMT

HI, she can try to clear cache, contact bank, try different browsers.

Re: This card is invalid message

YMH — Tue, 06 Dec 2022 00:13:42 GMT

I am having the same issue. Is there any resolution?

Re: This card is invalid message

JJ_ — Wed, 07 Dec 2022 23:58:11 GMT

Hey there @YMH

Is this happening to several customers or one or several customers have reported this?

Re: This card is invalid message

YMH — Thu, 08 Dec 2022 00:28:12 GMT

It was with hundreds of customers from a mailing list of 3500 ppl - all with different cards.
I resolved the issue by disconnecting Square and reconnecting it!
Too bad I spent nearly 7 days emailing Weebly and the issue wasn’t resolved with their online support. I can only imagine how many ticket sales I missed to my event.

Re: This card is invalid message

JJ_ — Thu, 08 Dec 2022 00:41:33 GMT

Wow... Sorry to hear about this experience @YMH. Glad to hear that you were able to solve it. Thank you for the quick reply and for sharing the details of how you were able to solve this.

Re: This card is invalid message

YMH — Thu, 08 Dec 2022 00:53:53 GMT

Hope this helps someone in the future.

Re: This card is invalid message

fuandbutterco — Sun, 07 May 2023 06:53:16 GMT

How did you disconnect Square? I'm experiencing the same issue and don't know how to fix this.