thread Re: Why are my payments going to the wrong location? in Payments Troubleshooting

Why are my payments going to the wrong location?

fsoler17 — Sat, 20 Sep 2025 10:02:26 GMT

I own 2 location, since yesterday all the payments we are taking from location #2 are being registered to location #1. How can I fix this issue?

Re: Why are my payments going to the wrong location?

MayaP — Fri, 02 Dec 2022 18:32:16 GMT

Hello @fsoler17,

I am sorry you seem to be having some trouble, I am happy to help. Generally, I have only seen that when the merchant has been signed under the wrong location. I hate to ask the obvious but have you confirmed we are not logged in to the incorrect location?

Re: Why are my payments going to the wrong location?

BHelp — Mon, 08 Apr 2024 16:13:19 GMT

We are experiencing the same issue. We have two Weebly websites, each with a separate Square location. However online purchases made on both Weebly sites are being sent to the one location. Please can you help?

Re: Why are my payments going to the wrong location?

JJ_ — Tue, 09 Apr 2024 16:44:26 GMT

I am going to go ahead and recommend you reach out to our Support Team here. They will be able to take a closer look at this for you and pinpoint why this is happening.