thread how to change bank account in Payments Troubleshooting

how to change bank account

jmarfoley — Sat, 20 Sep 2025 06:47:30 GMT

I'm trying to change my bank account. The support info says go to Dashboard > Accounts> Add bank account. But, I have no such option from my Dashboard. I see "38% setup". From there I get Account

It asks "Activate your Account" or "link your bank account". The latter option shows the accounts and the current bank. Clicking on this "link" option asks for a password, but comes back as invalid password. I'm stuck! Where do I go from here?

Re: how to change bank account

Candlestore — Thu, 24 Apr 2025 18:52:19 GMT

@jmarfoley ;

From your Dashboard select Accounts and Settings , Then Bank Accounts, Select your currently linked Bank account , Then Add external Bank Account.

This is as close as I can get you : https://app.squareup.com/dashboard/balances/bank-accounts

Which is where you should be able to click your Linked Bank account to add a New Exteral account.

Re: how to change bank account

frances_a — Thu, 24 Apr 2025 22:35:27 GMT

Hello @jmarfoley 👋

Welcome back to the Community!

That's strange.

Let's make sure we're on the same page. Here's a direct link to the Bank Accounts screen. To access this screen, from your Dashboard you'll want to go to Settings > Account & Settings > Banking > Bank accounts.

As @Candlestore mentioned, you'll see the currently linked bank account for each location (if you have more than one), but once you click on it, you'll the option to link a new one.

The progress bar for setting up your account might be stuck at 38% because you are not using some of our tools and they haven't been set up. This shouldn't affect how you manage linked bank accounts.

Hope this helps!

Thank you ✨

Re: how to change bank account

jmarfoley — Mon, 28 Apr 2025 01:16:39 GMT

CANDLESTORE's comment "Select your currently linked Bank account ..." was the key. It wasn't really intuitive that I had to select and existing (expired) bank account to add a new bank account. Perhaps a note on the Banking > Bank Accounts page to that effect would be helpful. Or, an option to "Add external Bank Account" on that page would be more intuitive rather than having to first click on a bank account I don't want to use.

Re: how to change bank account

PineRiversUnite — Wed, 08 Oct 2025 05:22:26 GMT

Hi Frances a question for you from the above answers which i can follow. When i add a new linked external bank account does that new linked account become the primary account where all the sales funds will be transferred into. if that's so all good and well then what happens to the funds when i close the original account.

Thanks

Barry