thread Re: added site in Orders, Menu Items, Catalog & Fulfilment

added site

radiantbeauty — Sat, 20 Sep 2025 12:47:26 GMT

so basically i added a new site to my current site, and it’s screwing everything up. i don’t know how to delete it without deleting my main website. i tried logging in to the weebly app but it won’t let me but it lets me online. someone please help me because my restock is soon and my website needs to be together 😞

Re: added site

JustinC — Sat, 01 Aug 2020 19:58:36 GMT

Not sure I understand. Right now, only 1 site is allowed per account. Are you saying that you have a Weebly site as well as a Square Online Store?

@radiantbeauty

Re: added site

radiantbeauty — Sat, 01 Aug 2020 20:41:38 GMT

yes, i do. but now there’s an issue with the app, i get a notification when someone orders, but this (it’s in the image) that happens. i keep saying forgot password, but never got an email even though it says i did, and i checked my spam and everything

Re: added site

JustinC — Sat, 01 Aug 2020 20:58:13 GMT

Gotcha, Looping in our Ecom Team. I'll be back once I get a response 🙂 @radiantbeauty

Re: added site

radiantbeauty — Sat, 01 Aug 2020 21:00:11 GMT

thank you!!

Re: added site

radiantbeauty — Sat, 01 Aug 2020 21:46:54 GMT

Also this thing is kind of bugging me too, it says no sales or orders from the past 90 days, but i’ve had orders + sales in the last 90 days. I like to keep track of my orders and stuff but this is happening

Re: added site

radiantbeauty — Sun, 02 Aug 2020 15:39:43 GMT

i got a link to reset the password and i did and then it said “no site found” the app is really convenient and this is making me upset 😐

Re: added site

sayra — Sun, 02 Aug 2020 22:33:02 GMT

Hey @radiantbeauty. I get how this can be frustrating. Are you logging in via your Square account or your Weebly account? It's possible to have more than one Square account where the site can be found.

I hope this has been resolved, if not, I'm happy to look further into it.

Re: added site

radiantbeauty — Sun, 02 Aug 2020 22:34:20 GMT

I logged in with both and the same thing happened

Re: added site

sayra — Mon, 03 Aug 2020 00:46:31 GMT

Sorry about the issues your having. My best suggestion is to contact our Customer Success Team tomorrow. They will be happy to walk you through more troubleshooting steps.

Re: added site

radiantbeauty — Mon, 03 Aug 2020 00:39:48 GMT

it’s not, also do you mind removing that since it has my email? But yeah it’s not working

Re: added site

radiantbeauty — Mon, 03 Aug 2020 01:08:29 GMT

Alright thanks, how do i fix the sales thing?

Re: added site

SugarBsbies-LTD — Mon, 03 Aug 2020 04:25:17 GMT

This is happening to my account also. So frustrating. If a customer hadn’t personally contacted me I would have missed her order. Anyone out there who can help us soon?!?

Re: added site

radiantbeauty — Mon, 03 Aug 2020 14:25:37 GMT

omg i’m so sorry! Yes it is very frustrating, my restock is this friday and if this isn’t fixed by then then i don’t know what to do but use a different website builder, like can someone help us here?

Re: added site

Valentina — Mon, 03 Aug 2020 21:21:32 GMT

@radiantbeauty and @SugarBsbies-LTD -

If you haven't already gotten in touch with us since posting here, please reach out directly to our Support team if these issues have persisted. The best way to get immediate assistance with your Square account will always be to contact us directly, as we'll be able to work with you one-on-one over the phone (or by email). Let us know here if you aren't able to get in touch that way!

Re: added site

radiantbeauty — Mon, 03 Aug 2020 21:51:12 GMT

i’ve done that, i waited on the phone for an hour and the other thing didn’t help at all :;(

Re: added site

Valentina — Tue, 04 Aug 2020 00:21:01 GMT

It sounds like you haven't been able to get in touch with our Support team yet, @radiantbeauty. You can always request a callback instead of waiting on hold, so I'd recommend giving that a try!

Re: added site

radiantbeauty — Tue, 04 Aug 2020 00:22:21 GMT

okay. Thanks

Re: added site

radiantbeauty — Tue, 04 Aug 2020 00:22:39 GMT

I just really need help with it

Re: added site

radiantbeauty — Tue, 04 Aug 2020 17:02:31 GMT

okay now i’m really upset. i missed an order on my other website yesterday when it was to go out today. can someone please help me here!? i keep saying forgot password and it’s not working it won’t let me in my account at all. i can’t go on the website every 2 seconds to check if i got in order. i don’t know what’s going on but can someone fix it ASAP? i have a huge restock on friday and i’m not going to go back and forth, at this point i may just have to switch to another website builder.