thread Multiple appointments happen when I charge a card on file in Orders, Menu Items, Catalog & Fulfilment

Multiple appointments happen when I charge a card on file

dawgroomz — Sat, 20 Sep 2025 12:44:17 GMT

why does this happen? Then I have to go back and delete all the added appointments. I'm referring to the appts at 1p and 2p. Crazy!!! Hapeens about twice a month.

Re: Multiple appointments happen when I charge a card on file

AshleyK — Thu, 13 Aug 2020 13:51:03 GMT

Hey @dawgroomz does this happen with the same customer over and over, new customers, or is there any pattern besides the time frame that you may notice?

Re: Multiple appointments happen when I charge a card on file

dawgroomz — Thu, 13 Aug 2020 23:26:20 GMT

The only thing ive noticed is that it happens when i go back in time to check out the customer. ie check out yesterdays appointments today. My app has been going offline a lot too, so im not sure if this has anything to do with it. I've gone through the troubleshooting steps for the offline issue...didnt really help!

Re: Multiple appointments happen when I charge a card on file

dawgroomz — Tue, 01 Sep 2020 01:58:31 GMT

It did it again. This time I swiped a card on my phone. Is this a bug in the system?

Re: Multiple appointments happen when I charge a card on file

ashc — Tue, 01 Sep 2020 13:37:27 GMT

Hey @dawgroomz,

I would contact our Appointments team directly about this one either by phone or email.

It seems buggy so they'll be the ones who can look into it further and file a ticket for you since other sellers here on the Community can't.

Re: Multiple appointments happen when I charge a card on file

dawgroomz — Wed, 02 Sep 2020 02:47:11 GMT

Okay! 🙂