thread Re: Can I change the reason for refund after its been processed in Orders, Menu Items, Catalog & Fulfilment

Can I change the reason for refund after its been processed

WodaBotanicals — Sat, 20 Sep 2025 12:42:03 GMT

My assistant was flustered and selected "fraudulent charge" as reason for refund when truly the situation was an accidental charge (scanned items barcode twice when customer only purchased a single of the item).

I would like to change the reason especially in this case as there was no fraudulent activity related to this credit card.

Re: Can I change the reason for refund after its been processed

Kassi_ — Wed, 19 Aug 2020 20:04:00 GMT

Hey there, @WodaBotanicals -

Thank you for posting in the Community!

Unfortunately, you cannot edit the transaction once it has been completed.

Please let me know if you have any other questions.