thread Issues with Inventory in Orders, Menu Items, Catalog & Fulfilment

Inventory not updating after item sells

LaurenKay — Sat, 20 Sep 2025 12:41:00 GMT

I have had several one of a kind items sell online. After they sell they still show available online and in my inventory. It's like the sale never happened. What am I doing wrong? Thank you for your help!

Lauren

Re: Inventory not updating after item sells

nika — Sat, 22 Aug 2020 18:00:12 GMT

Hey @LaurenKay!

Is the inventory not deducting from the Item Library page in the Weebly Dashboard or Square Dashboard? Or both?

Also- do you have actual stock set up for your items so that it has something to deduct from?

Re: Inventory not updating after item sells

LaurenKay — Mon, 24 Aug 2020 17:41:52 GMT

Hi @nika ! Thanks for your reply! It seems as though I didn't have tracking on when I created the item. Now that I do, I am hoping that when an item sells will it show sold out on the Weebly side of things. Do you know if that is correct?

Issues with Inventory

laRaffinerie — Mon, 14 Dec 2020 13:44:48 GMT

Hello,

I am having issues with my inventory on my Square POS. I noticed the other day when I went to go see if I had something in inventory still (it showed that I still had three Smalls left), but I realized that I had none left, and when I looked through my sales, I realized that they have all been sold well on specific days. So I am wondering if the items were well sold, why the inventory did not update. I am worried now that I have many items like this. I would appreciate some help and insight, please.

Re: Issues with Inventory

JustinC — Tue, 15 Dec 2020 17:06:46 GMT

Hmm, check if inventory tracking is turned on for your items. Also, is it possible that you have duplicate items in your library? Those are the only reasons as to why inventory is not updating accurately with each sale.

If you're still having trouble, Reach out to CS so they can comb through your inventory settings.

@laRaffinerie