thread Re: How Can I Prove a Refund Initiation? in Orders, Menu Items, Catalog & Fulfilment

How Can I Prove a Refund Initiation?

VoloPressBooks — Sat, 20 Sep 2025 12:40:41 GMT

A client had me send them an invoice for a service and they paid their deposit. However, once they sent me the manuscript, it became evident that they had requested the wrong service. They needed to wait and save up for the level of service they need. I refunded their deposit, but nowhere in Square does it note the amount as being refunded. It's still part of my balance, clicking the 'Refund' button just gives me a message to refresh my page to see the status of the invoice, the status of the invoice is 'Cancelled,' and even when I download a PDF of the invoice, it looks like they simply submitted a payment and nothing else has happened to the invoice. Is there nowhere that I can view something that says that the invoice has been initiated? Seems like a simple thing to have pop up after a full refund has been started. All help appreciated. Thank you!

Re: How Can I Prove a Refund Initiation?

ashc — Fri, 21 Aug 2020 12:40:15 GMT

Hi @VoloPressBooks,

Once you've successfully refunded a payment it typically sends email confirmation.

Make sure you're refunding the transaction from the Transactions tab of your online Dashboard.

It'll show as refunded from that tab as well once the refund goes through which typically takes a day or two to process and then more time to get back to the customer.

Re: How Can I Prove a Refund Initiation?

VoloPressBooks — Fri, 21 Aug 2020 16:14:41 GMT

Thank you! I was just moving too fast for the system. A few minutes after I posted this, I got a confirmation email and link to the refund receipt. My apologies!

Re: How Can I Prove a Refund Initiation?

ashc — Fri, 21 Aug 2020 17:16:03 GMT

No worries! Always happens to me too once I reach out about something haha.