thread Re: Stock not showing up online in Orders, Menu Items, Catalog & Fulfilment

Stock not showing up online

BAYVIEWTREEFARM — Sat, 20 Sep 2025 12:38:54 GMT

I am brand new to this. I am tracking stock of my items, one isn't working though. For one of my items, the availability shows up on my square dashboard, but it says the product is unavailable in my online store. When going in to modify the items online, it doesn't give stock numbers, just a line. Then, when I try to edit my stock numbers it gives me the correct number. What am I doing wrong and how do I fix it?

Re: Stock not showing up online

Valentina — Wed, 26 Aug 2020 12:15:45 GMT

Hello and welcome, @BAYVIEWTREEFARM 👋✨

So - you were trying to modify the stock amount of this item, and when clicking to edit, you saw the correct number in the space where the line had been, right? Did that number save and stick or did it revert back to a line?

Re: Stock not showing up online

BAYVIEWTREEFARM — Thu, 27 Aug 2020 16:14:28 GMT

I set everything for pick up only and now my online page says we have no items

Re: Stock not showing up online

Valentina — Thu, 27 Aug 2020 16:55:22 GMT

This is your website, correct, @BAYVIEWTREEFARM?

I'm seeing items showing on your page, but let me know if you're looking elsewhere!

Re: Stock not showing up online

BAYVIEWTREEFARM — Thu, 27 Aug 2020 16:58:46 GMT

Maybe it’s just on my phone it isn’t showing up? Thank you!

Re: Stock not showing up online

BAYVIEWTREEFARM — Thu, 27 Aug 2020 17:00:58 GMT

Yeah I still get this from my mobile device

Re: Stock not showing up online

Valentina — Thu, 27 Aug 2020 19:18:02 GMT

That's odd - it looks like the website on your device is only showing you items that are available to ship. I wonder if this is still what you would see if you cleared the cache on your device - this could be a cached version of your website that you're seeing.

I'd recommend giving that a try, but if you're still not able to view your website properly, it might be best to reach out directly to our Support team. They'll be able to dig in with you to pinpoint what might be causing this - I hope this helps, @BAYVIEWTREEFARM!

Re: Stock not showing up online

BAYVIEWTREEFARM — Thu, 27 Aug 2020 20:26:12 GMT

@Valentina Thank you so much for your help!!

Re: Stock not showing up online

Valentina — Fri, 28 Aug 2020 12:07:41 GMT

It sounds like this did the trick?! 🎄

If so, super happy to hear it, @BAYVIEWTREEFARM!

Re: Stock not showing up online

zeroorlando — Sun, 20 Dec 2020 15:18:13 GMT

I am having the same problem, almost nothing is showing any stock online, but my stock show correctly on my square app. I have everything set to visible online, set to sell online on the app, but it shows as unavailable. I tried to clear my cached files, it did not do anything.

Re: Stock not showing up online

AshleyK — Sun, 20 Dec 2020 16:36:40 GMT

@zeroorlando Can you try unpublishing your site and republishing it to see if that helps bring your stock back?

Weebly Ecommerce site showing all items out of stock

McGeeLA — Wed, 06 Jan 2021 22:32:08 GMT

My husband and I have a small Fireworks business and I have been using Square for a few years now for my POS. I upgraded nearly 2 years ago to the ecommerce Weebly site and for some reason about a week before one of our busiest times all my items in Weebly show out of stock. I had to disable my store so that hurt my business a little. When I go into the items to update quantity it shows what the inventory quantity was but it still shows out of stock on the website. Anyone else having any issues?

Re: Weebly Ecommerce site showing all items out of stock

ashc — Thu, 07 Jan 2021 12:26:00 GMT

Hi @McGeeLA,

I moved your post to an existing thread where other sellers were experiencing the same issue.

Try the troubleshooting listed in this thread first before reaching out to our direct E-Comm CS team to take a closer look.

Re: Stock not showing up online

McGeeLA — Wed, 13 Jan 2021 01:21:37 GMT

Just saw you reply, thank you. I have fixed this issue.

Re: Stock not showing up online

Joe — Wed, 13 Jan 2021 12:49:36 GMT

Thanks for bouncing back and letting us know, @McGeeLA! Good to hear you got this one solved.

Would you mind sharing your path to resolution or the workaround you used? It may be helpful for someone else down the road!

Stock will not show up

Pack1775 — Tue, 06 Apr 2021 02:07:10 GMT

OK. I have added an Item to my site. Then added 2 more variations:

Tee Shirt

Long Sleeve Tee Shirt

Hoodie

Looks good... but the Stock is showing "greyed out dash" on my Edit Item Variations section.... BUT, if I click in the dash, I see my inventory is showing as Track Stock with 125 items in it. I have tried adding stock, stock recounts but nothing seems to get it to actually show the stock. I tried different amounts for each variation and the same amount for each variation. So far, this has eaten up a couple of hours.... would have called but PayPal doesn't have support 24/7/365 even though it's customers may.

Any help would be appreciated....

(Side note: The process to add inventory errored out several times and my Items disappeared when I had added them, saw them on the website and the POOF back to square one.)

Thanks again!!

Re: Stock will not show up

ashc — Wed, 07 Apr 2021 14:09:27 GMT

Hey @Pack1775 and welcome to the Community.

I moved your post to an existing thread where other sellers were experiencing the same issue and may be able to provide some more insight or tips they did.

Read throughout the thread and if none of these options work, please reach out to our direct CS team who can take a closer look with you.

Re: Stock will not show up

cincydhalias — Sun, 18 Apr 2021 17:03:37 GMT

How about providing a link to the thread that has all the solutions instead of leaving the rest of us hanging????

Re: Stock not showing up online

momof6 — Mon, 25 Oct 2021 16:56:43 GMT

I am having the same problem as others stated in this thread and would like the link to the thread that you sent Pack1775 to. I list the items and put in stock but the stock line remains as a dash and the items show up as out of stock in my Shop. I have cleared the cache but could not figure out how to unpublish and republish my website. This has taken me so much time and so I am currently selling the items through paypal but would prefer to use Square. Looking forward to a resolution to this problem so I can list other items for sale in Square also. Thank you.

Re: Stock not showing up online

Valentina — Wed, 27 Oct 2021 00:56:55 GMT

Have you tried to call our phone team to have someone take a closer look with you yet, @BAYVIEWTREEFARM? 🌲

P.S. Welcome to the Seller Community ✨