thread Re: How do I get my drawer to open in Orders, Menu Items, Catalog & Fulfilment

How do I get my drawer to open

Javachick — Sat, 20 Sep 2025 12:38:28 GMT

I recently put a new iPad on my pos due to well reasons. However, now the drawer will not open and the printer does not print receipts. Can someone help clarify what is going wrong

Re: How do I get my drawer to open

Joe — Wed, 26 Aug 2020 14:44:36 GMT

Hi there, @Javachick 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us here.

So sorry to hear about the trouble you are experiencing with your new printer and cash drawer. We should be able to help! You may need to recreate your printer station within the Point of Sale app to insure connection is established between the two.

When you get a chance, we recommend trying these troubleshooting steps. They should be able to get you back in business.

Let us know if that gets you where you need to be!

Re: How do I get my drawer to open

Javachick — Wed, 26 Aug 2020 15:01:50 GMT

Thanks, the new iPad is now configured and synced with the drawer and printer. I just need to figure out how to reset the old pad as we don’t know the code and it’s now disabled!

Re: How do I get my drawer to open

Joe — Wed, 26 Aug 2020 15:41:36 GMT

This is great to hear, @Javachick! Thanks for bouncing back here and letting us know. Don't hesitate to reach out is anything else comes up!