thread Re: payment reject e-mail - I was suspicious .... in Orders, Menu Items, Catalog & Fulfilment

payment reject e-mail - I was suspicious ....

KGN — Sat, 20 Sep 2025 12:34:21 GMT

Received an e-mail in my spam folder. The e-mail address looks suspicious and

the address on bottom is from Australia. I hadn't click on anything but started looking at who sent it and the address.

First time, I had received a payment reject e-mail ..

Does square send an e-mail notifying you of a payment rejected ?

( It's still in my spam - haven't click on anything )

thank you...

Re: payment reject e-mail - I was suspicious ....

sayra — Sat, 05 Sep 2020 18:22:04 GMT

Hey @KGN - Square will notify sellers of any declined transactions. If the email you received seems suspicious please don't reply to the message, select any links, or open any attachments. Feel free to forward your email to spoof@squareup.com to report the incident.

Let me know if you have any other questions.

Re: payment reject e-mail - I was suspicious ....

Shellette — Thu, 28 Jan 2021 13:04:51 GMT

I had the same thing sent to me yesterday. Asking to relink my bank account. @sayra You say Square will send us an email. How do we know if it is legit? Will it be from Herza?

I went on my Square page and can't find any notifications listing a problem with my account.

Re: payment reject e-mail - I was suspicious ....

isabelle — Thu, 28 Jan 2021 21:07:50 GMT

Hey @Shellette! 💫

It's fair to assume that if the email is not from a @squareup.com email, it is likely not from us and should be forwarded to spoof@squareup.com. So sorry about that!

Re: payment reject e-mail - I was suspicious ....

ParthenonPizza — Sat, 17 Apr 2021 05:44:16 GMT

Is there a phishing link to send emails to? I keep getting different ones. I always know they aren't real. But, who knows? Someday they might get better? Most companies have an email to send phishing scams to them to report. Thanks!

Edit.. Never mind. As soon as I posted, the spoof email was the comment above me. So, got it sent.

Re: payment reject e-mail - I was suspicious ....

Joe — Sat, 17 Apr 2021 13:36:21 GMT

Glad to hear you found it, @ParthenonPizza!

Posting this here again just in case anyone else has trouble locating the destination for these type of fraudulent emails.

If you receive a suspicious email, if could do us a favor and forward this over to spoof@squareup.com, it would help us in our investigation into where these are coming from.

Cheers!

Re: payment reject e-mail - I was suspicious ....

Essickwoodworks — Tue, 28 Dec 2021 16:37:22 GMT

The emails are legit I have been corresponding with the customer

Re: payment reject e-mail - I was suspicious ....

Essickwoodworks — Tue, 28 Dec 2021 16:40:04 GMT

Is there a number I can call

Re: payment reject e-mail - I was suspicious ....

Essickwoodworks — Tue, 28 Dec 2021 16:43:19 GMT

I can’t send invoice because square rejects email as invalid when they aren’t

Re: payment reject e-mail - I was suspicious ....

Essickwoodworks — Tue, 28 Dec 2021 16:44:29 GMT

Is anyone there?

Re: payment reject e-mail - I was suspicious ....

Kassi_ — Wed, 29 Dec 2021 12:27:51 GMT

Welcome to the Community, @Essickwoodworks -

Yes, you can reach our CS Team directly at 1-855-700-6000 Monday to Friday from 8am to 8pm.

Thank you!

Re: payment reject e-mail - I was suspicious ....

Mynettag1980 — Mon, 06 Jun 2022 06:47:11 GMT

I've been trying a week to get my money off my card they haven't sent an email to the email on file it won't let me update an email. So my money stuck on square and I'm **bleep**ed.

Re: payment reject e-mail - I was suspicious ....

Gary2357 — Sun, 20 Nov 2022 12:08:44 GMT

Re: payment reject e-mail - I was suspicious ....

Gary2357 — Sun, 20 Nov 2022 12:12:24 GMT

I've changed my phone number and email but amember how do I get access to my account with my new number my card works still just don't get any notification

Re: payment reject e-mail - I was suspicious ....

Kassi_ — Tue, 22 Nov 2022 23:06:12 GMT

Hey there, @Gary2357 -

Welcome to the Community.

If you're having trouble accessing your account after making those changes, I am going to recommend reaching out to our CS Team directly. They will be able to get this sorted for you and back into your account.

You can use this number to contact them by phone: 1-855-700-6000.

Thank you!