thread Can you downgrade Square For Retail? in Orders, Menu Items, Catalog & Fulfilment

Can you downgrade Square For Retail?

DaveM — Sat, 20 Sep 2025 12:29:33 GMT

I was looking at setting up Square for Retail, and my current, plain vanilla Square Account was upgraded.

I was trying to set up Square for Retail for a completely different LLC, and I didn't want any changes at all to my current account.

How can I downgrade?

Re: Can you downgrade Square For Retail?

isabelle — Mon, 14 Sep 2020 18:44:31 GMT

Hey @DaveM-

Are you able to go to Square Dashboard > Account & Settings > Business > Pricing and Subscriptions to unsubscribe?

Let me know! ✨

Re: Can you downgrade Square For Retail?

DaveM — Tue, 15 Sep 2020 07:47:55 GMT

No, I am now locked in to the Square for Retail Plus, at $60 month per location (I have 2 locations). After my free month, I will be downgraded to Square for Retail Free.

I didn't want to change my Apps, I have other integrations running on the backend that are no longer going to be compatible. This is a nightmare. I have over 4 thousand products.

Re: Can you downgrade Square For Retail?

DaveM — Tue, 15 Sep 2020 08:23:54 GMT

I am now afraid to look at anything on the Square Dashboard, for fear of being signed up automatically.

Now I have to buy a new terminal, barcode scanner, printer, and change my web apps to Square for Retail. I have to pay another service that I have to re-integrate my inventory system, and pay a monthly fee to them for that as well.

I just want to get my account back to what it was a couple of days ago, to before I thought... Hmm... I'll sign up my new LLC to Square for Retail.

Re: Can you downgrade Square For Retail?

isabelle — Tue, 15 Sep 2020 15:04:40 GMT

Got it. Really sorry about this @DaveM.

Please give us a call so we can disable any added features or additional subscriptions and make this right.

Re: Can you downgrade Square For Retail?

BlackPlasticRec — Sat, 06 Nov 2021 15:51:55 GMT

I am having the same problem. I installed Square For Retail and now I am stuck in Square For Retail Plus and can't unsubscribe. What a pain!

Re: Can you downgrade Square For Retail?

Arie — Mon, 08 Nov 2021 03:09:41 GMT

Sorry to hear about the hassle, @BlackPlasticRec! If you're not able to downgrade via the Pricing & Subscriptions tab in your Dashboard, please reach out to support here when you get a chance.