thread Re: Google Pay interface is still showing shipping even after using Free Shipping coupon code in Orders, Menu Items, Catalog & Fulfilment

Google Pay interface is still showing shipping even after using Free Shipping coupon code

ckssj — Sat, 20 Sep 2025 12:27:31 GMT

Hi, I'm new to using Square but a customer flagged today that the interface lists the shipping charge in the Google Pay interface, even if a customer used a "Free Shipping" coupon code.

It looks like the total cost is correct, but because it shows the shipping on the Google Pay interface, it confuses people.

Is there a way to get it to hide that section?

Re: Google Pay interface is still showing shipping even after using Free Shipping coupon code

AdamB — Mon, 21 Sep 2020 20:47:50 GMT

Welcome to Seller Community, @ckssj.

That definitely looks like it would be confusing even if it isn't actually charging shipping. I checked with our team and I don't think there are any bugs filed for this. Have you contacted our support team yet? I recommend doing that so they can escalate this and get it in front of our engineers.

Re: Google Pay interface is still showing shipping even after using Free Shipping coupon code

ckssj — Mon, 21 Sep 2020 21:48:43 GMT

Great, will do! Thanks for your help!