thread Re: Customer not consistently receiving email receipt in Orders, Menu Items, Catalog & Fulfilment

Customer not consistently receiving email receipt

chironurse — Sat, 20 Sep 2025 12:27:23 GMT

I have several customers who have worked with us for several years.

Randomly, they will not receive their email receipt. This has been happening more frequently recently. It is always sent on this end (they watch me do it!!). And they also double check their spam folders...and it doesn't end up there. Any thoughts?

Re: Customer not consistently receiving email receipt

Alex_ — Tue, 22 Sep 2020 19:25:25 GMT

Hi @chironurse,

This definitely sounds frustrating. Have you tried running a test with your account and sending an email receipt to yourself? Also, do text receipts work, and what device are you using to take payments?

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: Customer not consistently receiving email receipt

chironurse — Fri, 23 Oct 2020 17:55:54 GMT

I am using an Android. If he uses a different card, he will get an email receipt. But they stopped sending on the card that he has alway used. No problems with anyone else getting their emailed receipts.

Re: Customer not consistently receiving email receipt

ashc — Sat, 24 Oct 2020 12:32:19 GMT

Hey @chironurse,

If it's just this customer it sounds like it could be on his end- potentially his email provider.

I'd have him check his junk/spam folders or update the email used to receive digital receipts on his buyer profile.

Re: Customer not consistently receiving email receipt

chironurse — Mon, 26 Oct 2020 15:33:50 GMT

Thank you!!

Re: Customer not consistently receiving email receipt

easq — Sat, 31 Jul 2021 14:18:20 GMT

This is happening to one of my customers as well - inconsistent, sometimes never a receipt and sometimes just very delayed receipts. Always the same card & address. Did you figure out if it was the card or the email that was a problem? My customer has an unusual @ email address, so I was suspecting that.