thread Online "Export Orders" Never Sends Email in Orders, Menu Items, Catalog & Fulfilment

Online "Export Orders" Never Sends Email

CVHSSchoolStore — Sat, 20 Sep 2025 12:23:54 GMT

When I click the "Export Orders" button on my online orders it says it is sending me an email, but I never get it. It's not in my spam. I've checked the email I have listed. It doesn't seem to be anywhere to be found.

Re: Online "Export Orders" Never Sends Email

Kassi_ — Thu, 01 Oct 2020 21:46:37 GMT

Hey there, @CVHSSchoolStore -

Have you tried using the CSV download to get this report? A lot of sellers use this route as an alternative to the emailed report.

Please let me know if you have any other questions or this doesn't do the trick.

Re: Online "Export Orders" Never Sends Email

NFAA — Wed, 04 Nov 2020 18:15:18 GMT

@Kassi_ I am having this same problem. It doesn't matter which download type I choose, it still says its sending an email and never does. Did you figure it out on your end @CVHSSchoolStore ?

Re: Online "Export Orders" Never Sends Email

ashc — Thu, 05 Nov 2020 13:14:03 GMT

Hey @NFAA,

Have you tried giving our direct CS team a call yet?

They can check into making sure your email provider isn't blocking or hardblocking our emails.

Re: Online "Export Orders" Never Sends Email

forkfoodlab123 — Tue, 22 Dec 2020 21:14:10 GMT

Hello, I saw this conversation and I really need help.

Your link about calling Square goes to something about customer codes and didn't make sense but I would love to know how to contact square about this issue.

The issue is the Order Export function. It says it is sending me an email with a link to the file, but I do not receive that email. There is no other method available I can find to export orders from this system. Please help. Thank you.

Re: Online "Export Orders" Never Sends Email

Joe — Wed, 23 Dec 2020 12:56:45 GMT

Hi there, @forkfoodlab123! So sorry about the confusion here. Try using this specific contact link. You will want to make sure you are signed in before attempting to contact.

Let us know if that works for you!

Re: Online "Export Orders" Never Sends Email

forkfoodlab123 — Wed, 23 Dec 2020 15:08:12 GMT

Thank you so much! Problem solved all set.

Cheers to you!