thread Re: Customer Directory custom edit fields not working in Orders, Menu Items, Catalog & Fulfilment

Customer Directory custom edit fields not working

NessRecords — Sat, 20 Sep 2025 12:22:42 GMT

Custom edit fields in the Directory, as of this new "update" are still appearing on my Directory dashboard (the main Directory screen) and on the sidebar pop-up (when you click on a Customer) but they are no longer editable.

Meaning, when I click "edit Personal Information" I am now only able to edit Name, Email, Address, Phone, Time Zone, etc.—the basic fields.

This is not OK! Please fix immediately. Thank you.

Sorry I can't include a screen capture, Customer data is confidential.

Re: Customer Directory custom edit fields not working

ashc — Fri, 02 Oct 2020 12:05:38 GMT

Hey @NessRecords,

Can you tell me what is missing from that list you made of what you can edit?

It's hard to tell without looking at it myself but I'd like to try and look into this with you.

Re: Customer Directory custom edit fields not working

NessRecords — Tue, 06 Oct 2020 15:40:02 GMT

@ashc Well as I stated they are custom fields (or were?) so I'm not sure a photo will help but as it just so happens when I went to get some screen shots for you today and marked up the sensitive info the problem seems to have been fixed. Thanks!?

dashboard

Re: Customer Directory custom edit fields not working

ashc — Tue, 06 Oct 2020 17:20:52 GMT

It appears the universe heard you and granted your wish!

Happy it all worked out!