thread Re: Customer subscription not showing in online subscriptions in Orders, Menu Items, Catalog & Fulfilment

Customer subscription not showing in online subscriptions

buenabotanicals — Sat, 20 Sep 2025 12:21:10 GMT

I recently had my first customer subscriptions. I created the checkout link and sent it to my customer. She paid and selected monthly, which I can see from the details of the online checkout section. But when I go to the subscriptions page, nothing is showing up. How do I fix it?

Re: Customer subscription not showing in online subscriptions

AshleyK — Tue, 06 Oct 2020 19:45:57 GMT

@buenabotanicals are you able to send a screenshot of the sale so we can make sure everything was selected and completed correctly? Make sure to blur out any sensitive information. Thank you!

Re: Customer subscription not showing in online subscriptions

buenabotanicals — Tue, 06 Oct 2020 21:07:57 GMT

Re: Customer subscription not showing in online subscriptions

AshleyK — Thu, 08 Oct 2020 19:49:31 GMT

Thank you! I suspect that there is a misunderstanding and that the user made a single-payment rather than signed up for a monthly payment. The details blade showing "Available as a Subscription: Monthly" means that the payment can be a monthly subscription. It doesn't mean that it is a monthly subscription. The user can make the payment as a one-time payment, which is the default.

Re: Customer subscription not showing in online subscriptions

VSM — Sun, 21 Mar 2021 18:19:05 GMT

So is there a way to remove one time payment? Also, if they do a one time payment for an annual membership you're saying that the customer wont display under subscriptions because they did a one time payment?

Re: Customer subscription not showing in online subscriptions

Valentina — Tue, 23 Mar 2021 22:54:04 GMT

The one-time payment option is not removable from Square Online Checkout links at this time, VSM. Please subscribe to this thread, as we'll be sure to post there if we introduce the ability to remove that option from subscription-enabled checkout links.

If your customer selected the one-time payment option, it was processed as a one-time payment, and did not start a subscription. This is why you will not see their information under subscriptions. I hope this helps clarify how this feature currently works!

Re: Customer subscription not showing in online subscriptions

VSM — Wed, 24 Mar 2021 00:16:41 GMT

So where do you see the list of people that just did the one time payment? Say if I have a membership thats annual and some one pays once, how can I keep track of them?

Re: Customer subscription not showing in online subscriptions

Valentina — Wed, 24 Mar 2021 22:32:32 GMT

Only customers who opt in to a subscription - by selecting the Weekly/Monthly/etc. option - will appear on your Subscriptions page, @VSM. If someone pays once, you would see that payment in your transactions, as this is not a recurring payment and therefore not considered a subscription. You can also view your customers' payment history by locating them in your Directory.