thread Re: Store Email not Updating in Orders, Menu Items, Catalog & Fulfilment

Store Email not Updating

newdaycoffee — Sat, 20 Sep 2025 12:19:00 GMT

I recently changed my account email. I have updated it via Settings ->General and in the Sender Profile on the Store Emails page. My test emails are still being sent to the old account. What am I missing?

Re: Store Email not Updating

Goldneye — Fri, 09 Oct 2020 18:23:44 GMT

Hi, Are you using your .com business email? If so, you need to change it inside the Domain provider dashboard.

Hope this helps!

Terri

🛍 Shop my store

Resale & Boutique Collection - hanger-hues.square.site

Re: Store Email not Updating

newdaycoffee — Fri, 09 Oct 2020 19:21:09 GMT

Thats correct, I updated to my business email address at my domain. The domain and email is hosted by a 3rd party however. When you refer to the "Domain dashboard", is this within Square?

Re: Store Email not Updating

Goldneye — Fri, 09 Oct 2020 19:36:46 GMT

Hi, the domain dashboard is where your domain was purchased from (GoDaddy, NameCheap, IONOS etc). That is where you would update to the new email address if its different than originally set it up for.

Hope this helps!

Terri

🛍 Shop my store

Resale & Boutique Collection - hanger-hues.square.site

Re: Store Email not Updating

Joe — Sat, 10 Oct 2020 15:03:59 GMT

As always, thanks for stepping in here to assist @Goldneye 😇📈 We appreciate you!

Re: Store Email not Updating

newdaycoffee — Fri, 06 Nov 2020 19:07:59 GMT

Thank you for your ideas. The error was on Square's end. They needed to update the email address on the backend where I did not have access. A couple of emails back and forth to the Square Support Center straightened it out.