thread Problem with Order Confirmation Email sent to customer in Orders, Menu Items, Catalog & Fulfilment

Problem with Order Confirmation Email sent to customer

MZalar — Sat, 20 Sep 2025 12:16:15 GMT

In our online store under Store Emails, I have edited an Order Confirmation email to send to customers that make a purchase. However, it is not sent. Instead a generic thank you goes out without our name or the specific message. Have I missed a step in the setup? Any ideas?

Re: Problem with Order Confirmation Email sent to customer

BernadetteA — Thu, 15 Oct 2020 20:34:17 GMT

That definitely doesn't sound right. The edited email should be going out when live orders are placed, or if you send yourself a test email from the store settings on the dashboard. Have you had a chance to check with our support team? A rep can walk through a test order with you and confirm the settings.

Re: Problem with Order Confirmation Email sent to customer

MZalar — Thu, 15 Oct 2020 22:34:40 GMT

Wow, Bernadette, thanks! I was not aware that I could contact the Support Team. I had tried the virtual assistant which became wildly frustrating. I'll try a "chat" now.

How to send customers confirmations and updates on orders?

courtneyam — Tue, 04 May 2021 13:39:47 GMT

My order confirmations are not being sent out to customers automatically which I think they are supposed to. Can someone help me with this?

Re: How to send customers confirmations and updates on orders?

nika — Wed, 05 May 2021 15:48:18 GMT

Sorry you're having issues with the confirmation emails @courtneyam. I moved your post here. Sounds like you may want to follow along with @BernadetteA's suggestion above and give our Support team a shout so they can take a deeper dive into the issue.