thread Re: variation order changed in Orders, Menu Items, Catalog & Fulfilment

Square for Retail variation order changed?

KimsBooks — Sat, 20 Sep 2025 12:15:52 GMT

Hi.

The Retail Item Variations order is jumbled today. The Dashboard and App versions have the Variations in the order we established (lowest to highest, alphabetical, etc.), but today the Retail Variations are currently in no detectable pattern.

Thanks for your help!

@KimsBooks

Re: variation order changed

isabelle — Fri, 16 Oct 2020 19:30:13 GMT

Hey @KimsBooks!

Unfortunately those images didn't load. Do you mind providing another screenshot?

Thank you! 📚

Re: variation order changed

KimsBooks — Fri, 16 Oct 2020 20:27:50 GMT

Re: variation order changed

KimsBooks — Fri, 16 Oct 2020 20:30:51 GMT

Hi @isabelle

Reloaded. Interesting thing: loaded pics looked fine in draft. Checked preview and only one pic loaded. Third time to load both images. Sounds like there is some unhappy tech right now......

Re: variation order changed

Paulyester — Mon, 19 Oct 2020 15:42:36 GMT

We noticed it too: is taking the cashiers a few heartbeats longer to 'relearn' where stuff got moved to... had a few 'click errors' because of it. Used to be we could arrange the order in the 'items' menu and it would reflect as such in the 'checkout' menu but now no change.

Re: variation order changed

ashc — Mon, 19 Oct 2020 17:09:39 GMT

Hey @KimsBooks and @Paulyester,

Stepping in for @isabelle here. This definitely seems off or buggy.

I'd recommend reaching out to our direct Retail team who can take a closer look and hopefully provide some more information on what's causing this.

They can file a ticket for you if need be too.

Re: variation order changed

Paulyester — Tue, 17 Nov 2020 02:44:13 GMT

@KimsBooks, did your order ever return to normal? Mine didn't...

Re: variation order changed

KimsBooks — Wed, 18 Nov 2020 21:40:24 GMT

@Paulyester

Nope. I got the following message 11/8/20...but haven't seen any updates yet.

Jae here from Square Customer Success. I appreciate your patience as I just received an update of the situation last night.
It appears the engineering team has fixed the issue in an update (app version 5.53) that is coming out very soon. Once available, we recommend updating your app to ensure you have the latest features and fixes available.