thread Re: Image size for items not fitting at all in Orders, Menu Items, Catalog & Fulfilment

Image size for items not fitting at all

artists-own — Sat, 20 Sep 2025 12:15:24 GMT

I have tried everything to get the image to fit into the item box. All the others have worked but I can't get three of them to fit - small file size, small image size. What can I do to get them to fit? Very frustrating

Re: Image size for items not fitting at all

sayra — Sat, 17 Oct 2020 01:27:07 GMT

Hey @artists-own - In what section of your website are your trying to add your images? Can you please provide me with your website URL? I'd be happy to take a look for you.

Re: Image size for items not fitting at all

artists-own — Sat, 17 Oct 2020 03:56:30 GMT

Our website is artists-own.square.site

there is a candy cane and a necklace that do not fit inside the square image space. I tried everything to size them to fit to no avail. Greatly appreciate what ever assistance you can provide.

Another note, we have had two sales and I set shipping to be $10 for anything weighing 0-1 lb but Square charged $9. Luckily this covered each item but why did it reduce our shipping by $1.00?

Cherry Delaney

Re: Image size for items not fitting at all

sayra — Tue, 20 Oct 2020 17:37:08 GMT

@artists-own - I see that in your shipping settings you have a flat rate of $9.00 if the item is shipped within two days of ordering and a Standard Shipping rate based on the item weight. In this case, If the customer only ordered one item, they are going to see the $9 two days shipping option and the weight option, most likely they will choose the $9 shipping as it's cheaper. You would need do remove the per item flat rate fee if you would like the weight shipping rate to kick in instead.

When it comes to the item images, take a look at this Community thread for more details on pixel sizes and photo ratios.

Let me know if you have any other questions.