thread Re: View Shop button works but icon does not. in Orders, Menu Items, Catalog & Fulfilment

View Shop button works but icon does not.

davidloh — Sat, 20 Sep 2025 12:13:51 GMT

As shown in the screenshot below, the "View Shop" button works to display the IG shop page.

However the Shopping Bag icon shows a "No Products Available".

May I know if I'm missing something please?

thank you very much!

Re: View Shop button works but icon does not.

AshleyK — Tue, 20 Oct 2020 16:45:59 GMT

@davidloh do the items show up in your Online Store? If not, can you try marking them as available under Online Store > Items to see if that fixes the issue?

Re: View Shop button works but icon does not.

davidloh — Wed, 21 Oct 2020 01:55:53 GMT

The items are pulled via XML to the FB catalogue which feeds both IG and FB shop.

Both IG and FB shop and website displays properly.

Only the shopping bag icon in IG doesn't, hence seeking troubleshooting tips for that issue.

Re: View Shop button works but icon does not.

AshleyK — Wed, 21 Oct 2020 19:44:35 GMT

Have you tried reaching out to Instagram to see if they have any solutions/troubleshooting? If not, this may be a case for an engineering ticket with the Support Team since everything else is working fine.

My new items are not showing up in my Instagram "View Shop" items. Help.

Ceeceestudio — Thu, 25 Mar 2021 16:15:03 GMT

My square website store is synced with my Instagram and Facebook stores. I used to add new items to my Square store and they would automatically show up in Instagram. However, the last 4 items that I've added do not show up. They are in my Square items, but nowhere else. Has something changed?

Re: My new items are not showing up in my Instagram "View Shop" items. Help.

nika — Sat, 27 Mar 2021 19:14:03 GMT

@davidloh Were you ever able to figure out what the issue was? If so, would you mind sharing any info with @Ceeceestudio? Otherwise, it might be worth reaching out to Instagram's Support Team as AshleyK suggests above.