thread Automated Campaign not sent to all buyers in Orders, Menu Items, Catalog & Fulfilment

Automated Campaign not sent to all buyers

CurlySuesCloset — Sat, 20 Sep 2025 12:10:30 GMT

Brand new to Square Marketing:

I created an automated campaign that should send a "Thank you" + coupon within 24 hours to customers who make a purchase.

Yesterday, we had about 35 transactions - 25 of which chose to have their receipt sent to them by email. I assumed that I would see that same number of emails sent out through my automated campaign, but only 5 were sent.

What am I missing in order for all of my customers to receive the message?

Re: Automated Campaign not sent to all buyers

AdamB — Mon, 26 Oct 2020 22:08:56 GMT

Welcome to Seller Community and thanks for question, @CurlySuesCloset.

There are different reasons why a customer might not be sent an email campaign, but it depends on the settings of your campaign and other factors. We can't really discuss information about your customers here, so you might want to reach out to our support team so they can take a closer look for you.