thread Online Orders Tracking Information in Orders, Menu Items, Catalog & Fulfilment

Online Orders Tracking Information

hamrickdt — Sat, 20 Sep 2025 12:10:25 GMT

We received our first online orders. We went in and updated the orders to reflect that items had been shipped via USPS with corresponding tracking numbers. Customers received emails notifying them their items had shipped but did not receive the USPS tracking number. Shouldn't they have received this information?

Re: Online Orders Tracking Information

Valentina — Tue, 27 Oct 2020 22:55:06 GMT

Hi there @hamrickdt 👋

As long as you've followed the directions laid out in this article from our Support Center, the email sent to your customer confirming the shipment should have included the tracking number. It would look like this in the email:

If your customer opted in to text message (SMS) updates, they will also receive a text update with the tracking info:

If your customer didn't see the tracking information, and you followed the directions linked above, please get in touch with our Support team so we can dig in with you! ✨

Re: Online Orders Tracking Information

hamrickdt — Wed, 28 Oct 2020 00:13:03 GMT

Thank you, I've been in touch with Ali